To fulfill our "patient-centered" goal and further improve medical services, Zhongshan Ophthalmic Center (ZOC) has launched the "Walking in Patients' Shoes" Clinical Service Experience Day. Administrative staff went to the clinical frontlines, observing from the patient's perspective, building deep empathy, capturing heartwarming moments, and identifying bottlenecks in processes. The Center's official WeChat Account launches the "Walking in Patients' Shoes" high quality service series to showcase this "warm service" and highlight the Center's great efforts in process optimization for patients. Today, let's follow our program experience officer into the Premiere Medical Department.
Since the establishment of the ZOC Premiere Medical Department in May 2002, touching stories have unfolded daily. Here, patients find not only top-tier medical technology but also heartwarming care and service.
01: Integrating Top Experts & High Quality Service
Solving Problems Throughout the Entire Process
When dealing with complex and difficult eye conditions, time is vision! The Premiere Medical Department has established a hospital-wide green channel for appointments, including a 48-hour fast-track appointment system to efficiently solve registration difficulties. Multi-disciplinary team (MDT) consultations enable precise diagnosis and treatment. Priority arrangements for hospitalization, examinations, and treatment throughout the entire process ensure a smooth patient journey. Furthermore, the department brings together senior professors from all 14 subspecialties of the center – including cataract, fundus diseases, glaucoma, and uveitis – for rotating consultations. It also houses a referral and consultation center for severe and complicated eye diseases, combining top-tier renowned experts with high quality service to provide patients with comprehensive, full-process eye health management.
02: Advanced Equipment for Accurate Diagnosis & Treatment
To provide more precise, safe, and comfortable diagnostic and treatment services, the Premiere Medical Department is equipped with a series of advanced diagnostic and treatment devices covering the anterior segment to the fundus. High-precision vision testing instruments accurately measure patients' visual acuity. Advanced fundus cameras and OCT devices help doctors quickly and accurately observe fundus lesions and ocular structures, making early fundus diseases easily detectable. Laser surgical machines, microsurgery systems, and other surgical equipment support the precise performance of various ophthalmic surgeries, significantly increasing success rates and safety. This advanced equipment acts as a powerful assistant to our doctors, providing a solid guarantee for patient treatment.
03: Specialized Services for Diverse Needs
The Premiere Medical Department offers a variety of specialized diagnostic and treatment services to comprehensively meet the individual needs of patients.
For cataract patients, it provides one-stop service encompassing comprehensive pre-operative examinations and regular post-operative follow-ups, offering an effort-free experience.
The Premiere Outpatient Service for Fundus Diseases brings hope to patients through high-precision fundus imaging, fundus laser therapy, and fundus surgery.
The Premiere Outpatient Service for Corneal Diseases creates customized treatment plans tailored to each patient's specific condition.
Additionally, with specialized services like refractive surgery, ocular surface disease prevention and treatment, and optometric correction, patients can find suitable treatment options here for both common eye conditions and complex, difficult-to-treat eye diseases.
04: Humanistic Care Warms Patients' Hearts
In the Premiere Medical Department, humanistic care is reflected in every detail. Facing a 4-year-old child with congenital glaucoma who needed corneal endothelial transplantation, the medical team used child-friendly communication to ease fear – describing the surgery as a fun little game and comparing the doctors to powerful wizards, filling the young patient with courage. Post-surgery, to gain the child's cooperation during recovery, they called the eye drops "magic potion." Under the care of the healthcare staff, the young patient's surgery was very successful, and they were discharged full of hope for the future on their road to recovery. Every medical staff member here uses compassion, patience, and a strong sense of responsibility to bring warmth and hope to patients, making them feel cared for like family throughout their treatment journey.
The Premiere Medical Department of Zhongshan Ophthalmic Center, guided by the service philosophy "Your Eyes, We Care", is committed to first-class medical treatment, nursing, and management. We provide patients with high-quality, diverse, high-level, and full-process ophthalmic healthcare services, enabling patients to regain sight and feel warmth!
