Frequently Asked Questions (FAQs)

Q: How do I make an appointment?

A: Common appointment booking methods are as follows:

1. Follow the official WeChat service account "Zhongshan Ophthalmic Center, Sun Yat-sen University" (WeChat ID: ZOCservice) to make an appointment.

2. Download the official APP "Zhongshan Ophthalmic Center, Sun Yat-sen University" to make an appointment.

Q: How many campuses does Zhongshan Ophthalmic Center have?

A: Zhongshan Ophthalmic Center has two campuses—the Zhujiang New Town Campus and the Ouzhuang Campus.

The clinical departments differ between the two campuses. The Zhujiang New Town Campus primarily includes the Cataract Department, Glaucoma Department, Corneal Disease Department (including the Ocular Surface and Tear Film Disease Specialist Clinic), Vitreoretinal Disease Department (Zhujiang New Town Campus), Premiere Medical Department, Refractive Surgery Department, Pediatric Ophthalmology and Ocular Genetics Department, and Artificial Intelligence & Big Data Department.

The Ouzhuang Campus primarily includes the General Outpatient Department, Refraction and Myopia Control Department, Ocular Immunology and Uveitis Department, Oculoplastics and Lacrimal Tract Department, Orbital Disease and Ocular Oncology Department, Ophthalmic Emergency and Trauma Department, Strabismus and Amblyopia Department, and Vitreoretinal Disease Department (Ouzhuang Campus).

Zhongshan Ophthalmic Center currently operates on a full appointment system. You can make an appointment by following the official WeChat account of Zhongshan Ophthalmic Center, or by downloading and installing the Zhongshan Ophthalmic Center APP, and then visit the designated location according to the appointment instructions.

① Zhujiang New Town Campus: No. 7 Jinsui Road, Tianhe District, Guangzhou. Take Guangzhou Metro Line 3 or 5, exit at Zhujiang New Town Station (Exit A1), or take the APM line and exit at Women and Children's Center Station. Alternatively, take bus routes 62, 195, or 197 to Xinghuiyuan Stop, or routes 62, 197, or 518 to Huaxia Road North Stop.

② Ouzhuang Campus: No. 54 Xianlie South Road, Yuexiu District, Guangzhou. Take Guangzhou Metro Line 5 or 6, exit at Ouzhuang Station (Exit A or E). Alternatively, take bus routes 16, 63, 112, or 192 to Zhixin Middle School Stop.

Q: What are the hospital's business hours?

A: Monday to Friday: 8:00 AM - 12:00 PM; 2:30 PM - 5:30 PM.

Q: What time does on-site registration start?

A: Zhongshan Ophthalmic Center implements a full appointment outpatient system. On-site manual registration is not available.

Q: I don't know which department to register for.

A: You can find reference information in the "Hospital Information" section of the WeChat service account or the "Micro Official Website" section of the official APP. Alternatively, you may consult relevant medical staff at the hospital's Patient Service Center.

For first-time visitors, it is recommended to first register for the General Outpatient Department for basic ophthalmic examination and specialized tests. Some conditions can be addressed in the General Outpatient Department. If further specialized treatment is needed, you will be referred to the appropriate department.

Q: I don't know which specialist to choose.

A: You can find reference information in the "Hospital Information" section of the WeChat service account or the "Micro Official Website" section of the official APP. Alternatively, you may consult relevant medical staff at the hospital's Patient Service Center.

Q: What are the specialists' consultation hours?

A: Please refer to the specialist and specialty outpatient consultation schedules. You can find reference information in the "Appointment Booking" section of the WeChat service account or the official APP. Alternatively, you may consult relevant medical staff at the hospital's Patient Service Center.

If there are any changes to the specialist outpatient hours, the information provided by the registration office on the day shall prevail.

Q: How can I find out about specialist cancellations?

A: Information about specialist cancellations can be found on the LED display at the hospital's registration office. You can also check related information in the "Cancellation Information" section on the official website.

Q: How do I make an appointment for the Premiere Medical Outpatient Service?

A: The Premiere Medical Outpatient Service operates on a full appointment system. Appointments can be made via the WeChat platform, the official APP platform, etc.

Q: Is the hospital open on weekends?

A: On statutory holidays, Saturdays, and Sundays: The Ouzhuang Campus—Emergency services are available 24 hours. The Zhujiang New Town Campus does not provide emergency services.

Q: Is ID card information required for registration?

A: The hospital implements a real-name registration system. Personal information cannot be changed after consultation. To ensure eligibility for reimbursement, etc., please verify that the name and other information on your medical card, registration form, and medical record are consistent with your ID card when applying for the medical card, registering, and filling out the medical record.

Q: What payment methods are available?

A:

1. Scan-to-Pay: After your doctor issues a prescription, a payment QR code will be printed on both the prescription slip and the treatment guidance form.
2. Online payment via the WeChat official account, official APP, or Alipay.
3. Self-service machine payment: Patients can pay via wall-mounted small self-service machines or free-standing large self-service machines.
4. Window scan-to-pay: In addition to bank card and cash payments, window payments also support WeChat/Alipay scan-to-pay.
5. Mobile payment cart: During peak hours, mobile payment carts are flexibly arranged for outpatient payments and bedside settlement for inpatients, providing comprehensive and all-encompassing patient payment channels.

Important Notes for Your Visit

1. Our hospital has two campuses, Ouzhuang and Zhujiang New Town. Please check the address before your visit and go to the corresponding campus. The Ouzhuang Campus offers 24-hour ophthalmic emergency services, which require on-site registration.

2. Appointment booking time: The first release of appointment slots is at 18:00 (e.g., on Monday, you can book slotsQR for the following Monday). Appointments for the next 7 days can be made daily from 6:30 to 23:00.

3. Canceling an appointment: Cancellations must be made online (via the registration/payment record) before 23:00 on the day prior to the appointment. The consultation fee will be refunded via the original payment method. If the same patient cancels appointments more than 3 times within 30 days, after the 3rd cancellation, the appointment function will be restricted for 1 month. The system will automatically restore the appointment function after one month.

4. The Ouzhuang Campus does not have a parking lot. Please use public transportation whenever possible. The Zhujiang New Town Campus has a parking lot.

5. Please read the following regulations carefully before registration:

(1) Our hospital implements a real-name appointment system. Please use this WeChat official account or the Zhongshan Ophthalmic Center APP to apply for an electronic health card for appointments. On-site registration starts at 7:00 and is only available for the General Outpatient Department and remaining appointment slots for the day.

(2) The same patient cannot make more than 2 online appointments on the same day. If transfer to another department is medically necessary, the doctor will note the referral advice in the medical record. The patient must then take the medical record to the designated location to complete the transfer.

(3) Binding limit: Each mobile number can bind up to 5 relatives. If this number is exceeded, the patients bound to that mobile number will have their appointment function restricted. To unbind, the patient must bring valid ID to the Patient Service Center for real-name verification to apply for reinstatement.

(4) No-show: If a patient has an appointment but fails to check in before the end of the appointed session (11:30 AM for morning sessions, 5:00 PM for afternoon sessions), it is considered a no-show. Since the registration information cannot be used for consultation check-in, the consultation and registration fees will not be refunded. If there are more than 3 no-shows within 30 days, after the 3rd no-show, the system will automatically suspend online appointment booking. The function will be automatically restored after one month.

(5) Lateness: Our center strictly adheres to appointment time slots for check-in. Under normal circumstances, check-in cannot be done outside the appointed time slot. Failure to check in during the appointed time slot is considered lateness. The system will place late patients at the end of the current time slot's queue.

(6) Refund: Refunds are not available on the day of the appointment.

(7) Registration restrictions:

① If appointment functionality is restricted 2 or more times within one year, the system will permanently restrict the appointment function for that medical card. To apply for reinstatement, the patient must bring valid ID to the Patient Service Center for real-name verification.

② If appointment functionality is restricted 2 or more times within one year, and the cancellation rate reaches 100%, the appointment function for that medical card will be permanently restricted.

③ If a patient has an outstanding payment record for a completed visit in the system, the system will automatically add them to a dishonesty list and suspend appointment services. Appointment services will be automatically restored after the outstanding payment is settled.

(8) When entering the hospital, please ensure personal protection by wearing a mask. If your body temperature is ≥37.3°C, please go to the fever clinic of a general hospital. Patients with urgent and severe eye conditions should report to the triage desk of the Emergency Pre-examination Clinic at the Ouzhuang Campus (24-hour service).